Trackside issues, tracked
Pitwall Support
A ticket desk that understands events: raise issues against a car, session or customer and close them out with evidence.
What you get
- Tickets linked to assets, events and accounts
- SLA clocks paused for sessions and curfew
- Trackside mobile capture with photos
- Knowledge base and canned responses
Pitwall Support plans
Starter
A shared inbox that stops losing things.
£19/ Core User / month
- Shared queue
- Email intake
- Basic SLAs
- Ticket history
Team
Most picked
Event-aware support for a working crew.
£38/ Core User / month
- Event and asset linking
- SLA policies
- Mobile evidence capture
- Knowledge base
Scale
Multi-brand desks with reporting the board reads.
£62/ Core User / month
- Multiple desks and brands
- Custom SLA reporting
- CSAT surveys
- API access and webhooks
Contributors and Viewers are always free. Only Core Users are billed.